Rush House Ltd is proud to announce that it has once again achieved the prestigious Investors in People (IIP) Accreditation, reaffirming the organisation’s longstanding commitment to excellence in people management and organisational development. This recognition highlights Rush House’s dedication to fostering a supportive, empowering, and high‑performing workplace culture. 

The Investors in People Accreditation is a respected benchmark for leadership, staff development, and continuous improvement. Achieving this award demonstrates that Rush House continues to invest in its team, ensuring staff have the skills, resources, and environment needed to deliver impactful services to vulnerable young people and the wider community.

In June 2025, Rush House’s CEO, Rachael Wilson, and Head of EET and Community services, Lisa Rachieru, attended the regional Investors in People Celebration Event in Manchester, where organisations from across the North of England came together to honour their shared achievements. Rush House was proud to be among those recognised, celebrating the hard work and dedication that underpin its IIP status. 

“We are delighted to receive the Investors in People Accreditation once again,” said Rachael Wilson CEO. “This award reflects our commitment to ensuring that our staff feel valued, supported, and equipped to provide the highest standard of care and service. Our people are at the heart of everything we do, and this recognition reinforces that our culture of continuous improvement is making a real difference.”

For more than four decades, Rush House Ltd has been at the forefront of providing housing, guidance, and opportunities for young people facing homelessness and disadvantage. Maintaining Investors in People Accreditation underscores the organisation’s strategy of placing people, both staff and service users, at the centre of its mission.

Matrix Standard Logo

Matrix Standard: The Matrix Standard is a nationally recognised Quality Standard Mark that assesses and measures the quality of information, advice, guidance and support services, which support individuals into learning and work and in making progress with their chosen career. Following our most recent accreditation visit in 2020 the assessor made the following comment:

Rush House were assessed again in October 2020 against the MATRIX standard which measures the quality of the information, advice and guidance given to people using the services. The assessment consists of interviews with Trustees, Service users , staff and managers all selected by the assessor. As in previous assessments, the culture and ethos of Rush House is extremely positive, with all
parties demonstrating mutual respect and a sense of individual support. Impartiality is at the heart of
the IAG service and all young people are encouraged to follow their aspirations and goals, supported
by Rush House or other carefully sourced organisations. Partners held Rush House in high regard
as a service which understands the needs of its clients and provides bespoke services which make
a difference.

Alyson Jackson – Assessor

Strengths
A number of strengths were identified during the assessment, which are detailed below.

  • Rush House has a holistic approach to its work with young people, ensuring that their basic needs are met as well as supporting their goals and outcomes. The care and support offered by the team is recognised by young people as life-changing.
  • The staff team is constructed of individuals with different approaches and offers a diverse range of meaningful support for each young person seeking a service. Recognising the unique skills and attributes brought by each team member supports the bespoke needs of young people for a variety of personalities, genders, experiences and methods of communication.
  • Partnerships and networks are very well developed and are used to enhance the future possibilities for young people. The breadth of referral points is wide and all staff are constantly looking for new and effective partners to ensure young people have access to a holistic service which takes account of their ongoing needs.
  • Rush House continues to be clear about its aim and purpose. This adherence to the overarching mission of the service ensures that funding opportunities are only sought for relevant contracts. There is no mission drift and all parties, including trustees can build the service effectively based on the expertise and experience of the team, the anticipation of client needs and a detailed knowledge of the current economic/legislative/funding climate.
  • Linked to the above, leadership and management of the Service is effective resulting in ongoing funding and the provision of innovative contracts which meet client needs. Levels of support across the staff team are excellent and managers are trusted as supports and guides for the future of Rush House.
  • Rush House celebrates the distance travelled by each young person, as well as formal outcomes such as work and learning. This emphasis on steps towards final goals and the encouragement to set short term, manageable targets has supported young people to believe in themselves and their potential. Success stories are celebrated and young people are proud of their achievements.